Terms of service

Auto Parts Official Service & Warranty Policy

 

Applicable Scope: All auto spare parts supplied by the manufacturer (new aftermarket auto parts, including braking system parts, filtration parts, chassis parts, electrical parts, exterior & interior accessories and other regular auto components)

Purpose: This policy defines the official service, warranty, return, replacement and after-sales rules for all overseas customers, distributors and wholesale buyers. All orders placed with our company shall be subject to the following terms and conditions.

1. General Quality Commitment

All auto parts provided by our factory are 100% brand new, strictly inspected before shipment, and compliant with international aftermarket standards. All products pass factory quality testing and meet ISO standard requirements. We guarantee all products are free from defects in material and workmanship under normal installation and daily driving conditions.

2. Limited Warranty Terms

2.1 Warranty Activation

The warranty period starts from the cargo delivery date recorded by the shipping carrier, not the installation date. Any delay in customer installation will not extend the warranty validity period.

2.2 Standard Warranty Period

• Wearable & regular parts (brake pads, air filters, oil filters, cabin filters, wiper parts, rubber parts): 12 months warranty

• Chassis & structural parts (control arm, ball joint, stabilizer link, suspension parts): 18 months warranty

• Electrical parts (sensors, switches, small electronic accessories): 12 months warranty

• Large core parts (customized large components): Negotiable warranty period based on formal contract

2.3 Warranty Coverage

The limited warranty covers only product quality defects under normal vehicle operation, including material failure and manufacturing process defects. The warranty includes free replacement of defective parts, but does not cover labor fees, installation fees, vehicle downtime losses, shipping fees and indirect economic losses.

3. Warranty Invalid & Exclusion Terms

The warranty service will be automatically void if any of the following situations occur:

• Damage caused by improper installation, unprofessional modification or disassembly by non-certified technicians

• Damage caused by vehicle collision, overload, abnormal road conditions or man-made damage

• Product wear and aging caused by long-term high-load operation beyond normal use standards

• Products with altered, erased or damaged batch numbers, labels and identification codes

• Products used for racing, modified racing vehicles or non-civil commercial vehicles

• Damage caused by natural disasters, water immersion, fire and other external force factors

• Expired warranty products without valid proof of purchase and delivery records

4. Return & Replacement Policy

4.1 Eligible Return Conditions (Applicable within 30 days after cargo arrival)

• Wrong item shipped by our side (inconsistent model, size and specification with order confirmation)

• Defective products with factory quality problems confirmed by inspection

• Damaged goods caused by packaging defects during transportation (needs to provide unboxing video and photos)

4.2 Non-Returnable Items

• All electrical and electronic parts after installation

• Custom-made, customized and specially processed parts according to customer requirements

• Products with installation traces, surface scratches, wear and secondary damage

• Bulk spot goods with normal appearance and complete functions

4.3 Return & Replacement Process

Customer shall provide order number, unboxing photos, defect videos and carrier delivery records within the valid application period. Our technical team will complete the verification within 3 working days. After confirmation, we will arrange free replacement, partial refund or full refund according to the actual situation. All return shipping fees caused by our quality problems shall be borne by our company; returns due to customer personal reasons shall be borne by the customer.

5. Order & Shipment Service Terms

• Pre-shipment Inspection: All products will undergo strict appearance, size and function inspection before shipment, and provide inspection records upon customer request.

• Packaging Standard: International standard export packaging, with anti-collision, moisture-proof and dust-proof protection to reduce transportation damage.

• Delivery Guarantee: We strictly follow the delivery time confirmed in the PI/contract. For delayed delivery caused by our reasons, we will negotiate compensation solutions with customers actively.

• Document Support: Provide commercial invoice, packing list, bill of lading and other customs clearance documents to support customers’ import declaration.

6. After-Sales Support Service

• Technical Support: Provide free product installation guidance, parameter matching and model consultation for all wholesale customers.

• Market Support: Provide product catalogs, pictures, videos and sales materials to support customers’ local market development.

• Quick Response: Reply to customer after-sales inquiries within 24 working hours, and provide solutions efficiently.

7. Complaint & Dispute Resolution

All after-sales disputes shall be resolved through friendly negotiation first. If negotiation fails, both parties shall abide by international trade conventions and resolve disputes through formal arbitration. All service policies are subject to final interpretation by our company.

8. Customer Obligations

Customers shall complete product inspection within 7 working days after receiving the goods. Any quality or quantity objection shall be fed back to us in writing with valid evidence within the period; overdue no feedback will be deemed that the goods are completely qualified and accepted.